Nothing gets typed
Nota needs Accessibility permission to paste into other apps. Open System Settings, Privacy & Security, Accessibility, and switch Nota on. If it is already on, switch it off and on again after an update.
Permissions in the docsStuck? Write to me.
Nota is made by one person, and I read every support email myself. Most problems are one of the five below, so check those first.
Quick fixes
The recorder hears nothing
Check Microphone permission in the same Privacy & Security panel, then pick the right input on Nota's Audio page. A Bluetooth headset can take a second to wake up.
Audio in the docsmacOS keeps asking for the Keychain password
Your API keys live in the macOS Keychain, not in a file. When macOS asks, type your Mac login password and choose Always Allow. After that it should stop asking.
Troubleshooting in the docsA cloud model fails or says the key is wrong
Open Models, then Providers, and press Verify next to the key. Most failures are a key without credit or without access to that model. Local models keep working without any key.
Cloud models in the docsMoving to a new Mac
A licence covers 1, 2 or 3 Macs depending on the tier. Deactivate the old Mac from Nota's licence page, or free a seat in the Polar customer portal, then activate on the new one.
Licence in the docsEverything else
Refunds
14 days, full refund, no questions.
Go to refundsLost licence key
The Polar customer portal emails it to you again.
Open the portalWhat's new
Every release and what changed.
Go to what's newPrivacy
Where your audio goes, in plain words.
Go to privacyBefore you write
Tell me your macOS version, the Nota version (Nota menu, About Nota), the model you use, and what you expected to happen. A screenshot helps. I usually reply within a day or two.